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Service Delivery & Revisions

Effective Date: June 1, 2025
Last Updated: June 1, 2025

Splendorsoft Solutions provides digital services only (software development, web design, mobile app development). We do not sell or ship physical products. This page explains how we deliver our services and handle revision requests.

Service Delivery

1. Digital Delivery Only

All our services are delivered digitally. There is no physical shipping involved. Deliverables include source code, design files, deployed applications, documentation, and access credentials.

2. Project Timeline

  • Estimated timelines are discussed and agreed upon during the project proposal stage.
  • Each project is broken into milestones with clear deliverables at each stage.
  • Timelines may vary based on project complexity, client feedback speed, and scope changes.
  • Delays caused by late client feedback or incomplete requirements do not constitute a delivery failure on our part.

3. Communication

  • Regular progress updates are provided via email, video calls, or project management tools as agreed.
  • Clients may request status updates at any time during the project.
  • Key decisions and approvals are documented in writing (email or project tool).

4. Final Delivery

  • Completed projects are deployed to the client's hosting environment or delivered as a downloadable package, as agreed.
  • All necessary access credentials, documentation, and handover notes are provided.
  • The client is asked to review and formally approve (sign-off) the delivery.

5. Global Availability

Our services are available to clients worldwide. All delivery is digital and not restricted by geography.

Revision & Change Policy

1. Included Revisions

  • Every project agreement specifies the number of revision rounds included in the quoted price.
  • A "revision round" means a consolidated set of feedback submitted together, not individual piecemeal changes.

2. How to Request Revisions

  • Submit revision requests via email to [email protected] or through your designated project communication channel.
  • Provide clear, specific, and consolidated feedback. Screenshots, annotated mockups, or bullet-point lists work best.
  • Revision turnaround: minor changes within 2-3 business days; larger changes scheduled per mutual agreement.

3. Additional Revisions

  • Revisions beyond the agreed number will be quoted separately before work begins.
  • We will always inform you if a request exceeds the included scope before proceeding.

4. Scope Boundaries

  • Revisions are limited to the original agreed scope. Requests for new features, additional pages, platform changes, or fundamental redesigns constitute a change request (new scope) and require a separate quote.
  • We differentiate between "revisions" (adjustments to agreed deliverables) and "additions" (net-new work).

5. Bug Fixes vs. Revisions

  • Bugs (errors in our code that cause functionality to deviate from agreed specifications) are fixed free of charge during the support period. These are not counted as revisions.
  • Issues caused by client modifications, third-party services, or hosting environment changes are not considered bugs.

6. Post-Delivery Support

  • All projects include a 30-day free support period after final delivery and sign-off.
  • Support covers bug fixes and minor clarifications related to the delivered project.
  • Extended maintenance, feature additions, or ongoing support are available under a separate maintenance agreement.

7. Revision Deadline

Revision requests must be submitted within the support period following delivery. After this period, modifications will be treated as new work and quoted accordingly.

Contact Us

For questions about service delivery or revisions:

Splendorsoft Solutions
Email: [email protected]
Phone: +91 90226 60067
US: +1 (516) 880-9989