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Refund & Cancellation Policy

Effective Date: June 1, 2025
Last Updated: June 1, 2025

Splendorsoft Solutions ("Splendorsoft") is committed to transparency and fairness. This policy outlines the terms under which refunds or cancellations may be granted for our software development services.

1. Nature of Our Services

We provide custom software development services (websites, mobile apps, platforms). These are bespoke digital services. Each project is unique, built to client specifications, and cannot be "returned" like a physical product. Our refund policy reflects this nature.

2. When Refunds Apply

A refund (full or partial) may be granted in the following situations:

  • Non-Commencement: If you cancel before any work has begun (no design, development, or resource allocation), you are entitled to a full refund of any advance payment, minus any non-refundable items (see Section 5).
  • Failure to Deliver: If Splendorsoft fails to deliver the agreed-upon services within the specified timeline (accounting for any client-caused delays) and the issue is not resolved within 14 days of written notice.
  • Material Non-Conformance: If the delivered work fundamentally does not match the agreed scope of work document, and we are unable or unwilling to correct it within a reasonable timeframe.

3. Partial Refunds (Cancellation Mid-Project)

If you cancel a project after work has commenced:

  • You will be charged for all work completed up to the cancellation date, calculated proportionally based on the project milestones.
  • The refund amount equals total paid minus the value of work delivered.
  • All completed deliverables (designs, code, documentation) will be handed over upon settlement.
  • If the work completed exceeds the amount paid to date, the outstanding balance remains payable.

4. When Refunds Do NOT Apply

Refunds will not be provided in the following cases:

  • Projects fully completed and delivered as per the agreed scope.
  • Work that has been formally approved or signed off by the client at any milestone.
  • Situations where the client failed to provide required content, feedback, or approvals, causing delays.
  • Change of mind, business direction, or decision to use a different provider after work has begun.
  • Dissatisfaction with results that conform to the agreed specifications (subjective preference is not grounds for refund).

5. Non-Refundable Items

The following are non-refundable under all circumstances:

  • Domain name registration fees (domains are registered with third-party registrars and cannot be reversed).
  • Third-party hosting, SSL certificates, and software licences purchased on the client's behalf.
  • Third-party API subscriptions, stock assets, or premium plugins.
  • Maintenance or retainer fees for periods already served.

6. Refund Process

  1. Submit Request: Email [email protected] with your name, project details, and reason for the refund request.
  2. Review: Our team will review the request and respond within 7 business days with a decision or request for additional information.
  3. Resolution: If approved, the refund amount and method will be confirmed in writing.
  4. Processing: Approved refunds are processed within 14 business days via the original payment method (bank transfer, UPI, or international wire as applicable).

7. Dispute Resolution

If you disagree with a refund decision:

  • Escalate to our management team via email with supporting documentation.
  • We will arrange a call or meeting to discuss and attempt resolution within 14 days.
  • If unresolved, either party may pursue mediation or legal remedies as outlined in our Terms and Conditions.

8. Our Commitment

We believe in fair dealings. If we have not delivered value, we will make it right, whether through refund, additional work, or another mutually agreed solution. Our goal is long-term client relationships built on trust.

9. Contact Us

For refund or cancellation enquiries:

Splendorsoft Solutions
Nashik, Maharashtra, India
Email: [email protected]
Phone: +91 90226 60067
US: +1 (516) 880-9989